EMBERSOLE™ HEATED INSOLES
How do I choose the right size?
Go by foot length, heel to longest toe: S fits EU 34–40, M fits EU 40–46. The full size guide is on the product page.
Can I trim them to fit my shoes?
Yes. Trim along the marked lines on the insole. Never cut into the heating area.
How do I control the heat?
Use the wireless remote to switch between the 3 heat levels or turn the insoles off.
How do I charge them?
Charge with the included USB-C cable. Charge only with the included cable, and don't use or charge them if they are damaged or wet.
EMBERPALM™ HAND WARMER
Can it charge my phone?
Yes. EmberPalm has a built-in 6,000mAh power bank, so it can charge your phone on the go.
How long does it stay warm?
About 6–10 hours per charge, depending on the heat setting.
SHIPPING & RETURNS
How long does delivery take?
Orders are processed within 1 business day, and delivery takes 7–9 business days after your order ships. You'll get a tracking number by email.
How much is shipping?
Standard shipping is free on every US order. Fast Shipping is available for $18.
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused and in their original packaging. See our Refund Policy for details.
Still have a question?
Email us at support@phenika.net. We reply within 24 hours on business days.